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POLICIES


QUOTE POLICY

Dates and cake price quotes are held from the date of the quote or consultation until 14 business days thereafter.
If we do not receive a 50% deposit within 14 days, your date and quote may become unavailable.

PAYMENT POLICY

We require a 50% non-refundable deposit upon ordering to reserve your date and time.
The balance payment is due prior to pick up or delivery.
If you will not be at the delivery location at the same time scheduled for delivery, your payment must be made ahead of time.
Payments may be made by cash, debit or credit card.

CANCELLATION POLICY

If you cancel within 7 business days' notice of your event, you will not be required to pay the balance of the order.
If your order is canceled with less than 7 business days' notice, you are still responsible to pay the balance due.
The 50% deposit required to place your order is non-refundable. 

DESIGN CHANGE POLICY

Minor changes may be made up to 5 days in advance.
Major changes in any order require at least 15 days advance notice.

STAND RENTAL POLICY

A credit card is required to rent stands, trays, cake plates, etc.
Rented items should be returned to the bakery within 5 days of the event date.
Your credit card will be charged the initial stand rental price for each additional day return delay unless other arrangements are made.
Missing or damaged items will be charged $30 for replacement.

PICK UP POLICY

If you elect to pick up and set up your cake, you assume all liability for the integrity of the cake once it leaves our possession.

SET UP POLICY

Cakes & Sweets by Emanuela is not responsible for any damage to the cake after setup is complete and we have left the premises.
All consultations are by appointment only at our studio located at 195 Charles Street - Stratford, CT (3/4 mile off exit 30 on I-95)
Please be sure to schedule your tasting at least one week in advance.